||Assistant Manager - Costa
|Location:||Clacket Lane Motorway Service Area, M25 between junctions 5 and 6 clockwise and anticlockwise, Westerham, Kent, TN16 2ER|
||Up to £23,000 + benefits|
Roadchef Ltd are one of the UK’s leading Motorways Service Area Operators serving over 46 million visitors over 30 locations.
Clacket Lane services on the M25 between junction 5 & 6 is a double sided site on one of the UK busiest motorway..
As a Assistant Manager working in Costa you will support the Unit Manager to ensure we deliver great coffee, in a clean and friendly enviroment, giving every customer the best experience, every time.
The role of an Assistant Manager will involve supporting the Unit Manager in delivering the four units operational targets to a consistently high standard;
- Brand and Customer Service audits; driving quality and upskilling team members where necessary.
- Sales and KPI targets - upselling wherever possible and managing targets carefully.
- Financial targets & wage controls.
- People management; coach, mentor and develop your team to exceed potential.
- Customer Service; champion exceeding customer expectations and drive the business forward to consistently deliver brand excellence.
- Support the wider Operations team where necessary.
- Proven experience of delivering operational standards and managing a team in a customer facing businesses (preferably catering, hospitality or retail)
- Previous experience of working within a Coffee business is desirable however not essential
- Team orientated and the ability to successfully work with others
- Well organised, good at prioritising and managing time
- Proven experience motivating, managing and maximising the performance of others
As a Company we are proud to hold the Gold - Investors In People status, so if you are looking for a new challenge and to develop your career, then we want to hear from you.
In return for your hard work and commitment to the job, we offer excellent benefits which include 24 days holiday, free parking on site, free employee meals, employee discount, childcare vouchers, life assurance and a contributory pension scheme plus many more!